General

• Are there alternatives if I do not want to use face scanning?

• Can I upload my ID directly to k-ID?

• Can I retry the face scan if it failed the first time?

• What should I do if the face scan fails or times out?

• What age verification methods are supported on k-ID?

• Why am I being asked to verify my age?

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• Who processes my identity or age verification data?

• Does k-ID store my facial scan or ID?

• How do I delete a Child's Account?

• How do I delete a game from my Child's Account?

• How do I update my email address?

• How do I create an account?

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• What is an AgeKey?

• What are AgeKeys for?

• How is an AgeKey different from classic age checks?

• How do I use AgeKeys?

• Do I need an account to use AgeKeys?

• Can I delete or deactivate my AgeKey?

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• Who is k-ID and What Do You Do?

• Why do we ask for your age?

• Do you save my personal information when you verify that I am an adult?

• Will you need my personal information more than once to verify me?

• Why do I need to verify that I am an adult?

• Will I be charged when I use my credit card to verify that I am an adult?

• Why do you need my personal information to verify that I am an adult?

• How can I update the game permissions that I previously chose for my child?

• How do I deny a request?

• What is parental consent?

• Why am I being asked to give parental approval?