What if I did not receive an email from k-ID?

If you never received an email, follow these steps:

1. Check Your Spam/Junk Folder: Sometimes, emails can be mistakenly marked as spam. Check your spam or junk email folder to see if the email is there.

2. Verify Your Email Address: Make sure that the email address you entered is correct. If you entered an incorrect email address, try the process again with the correct one.

3. Resend the Email: Go back to the previous page and request another email. Wait a few minutes and check your inbox again.

4. Check Your Email Filters: Ensure that your email account's filters are not set to block or redirect emails from our domain.

5. Contact Customer Support: If you still haven't received the email after trying the steps above, please contact our customer support team. Provide them with your account details, and they will assist you in resolving the issue.

If you encounter any issues during this process, please contact our customer support team via email at [e-mail] for assistance.

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