How can our Support Team help you better?

To help us assist you more quickly and effectively, please include the following details when contacting Support:

• The name of the game, app, or service you are referring to
• A brief description of the issue you are experiencing
• Screenshots of any error messages (as attachments)
• A short video (if possible) showing the issue or the steps where you are facing difficulties

Please do not share any personal identifiable information (PII), such as ID documents, account details, passwords, credit card information, addresses, or any other sensitive data. If any PII is received, it will be promptly redacted to protect your privacy.

In some cases, we may need to redirect your request to the developer of the game, app, or service if the issue is not related to k-ID’s products or services. This may include:

• Account-related issues (e.g., bans, unlock requests, or suspensions)
• Account information changes (e.g., date of birth updates, password resets, or manual access requests)