I’m trying to verify my age with k-ID, but it keeps crashing.

If you’re experiencing issues with the age verification process, please try the following troubleshooting steps:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between LAN (wired), Wi-Fi and mobile data to see if that resolves the issue.
2. Refresh the Page: Close and restart the webpage, then try the verification process again.
3. Try a Different Device or Browser: Some issues may be device or browser specific. If possible, switch to another device or try a different browser.
4. Allow Camera and Microphone Access: If the verification process requires taking a photo or recording video, ensure your device has granted the necessary permissions.
5. Wait and Try Again Later: If the issue persists, the verification system may be temporarily down. Wait a few minutes and try again.

If none of these steps resolve the issue, please contact our customer support team at [e-mail].